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I recently spent over £4000 at Smart of Hertford on my service, amazingly, nothing on the engine (aside the Turbo). However, soon after carrying out the work I began experiencing numerous problems, including the lacquer peeling off my newly reconditioned alloys (3 days later), the turbo that was replaced was investigated and found to not require replacement and they had replaced the clutch actuator and oil pan at a cost of nearly £1000 as they had removed the head of stuck bolts and drilled them out (breaking the actuator in the process). Now to be fair, I probably would have accepted an apology and a discount on the work I was having done there next week, but went I went in to say that after replacing my steering wheel and brake light sensor for a traction control light coming on, that it was still happening (after £1000 on it), could they investigate it. They told me they wouldn't do anything for over a week (which as my car kept loosing power I didn't consider acceptable). After writing them a complaint letter they offered to look into it a couple of weeks later, but when I wrote back to say that I needed a car before then and that I wanted to discuss the matter before then (as I wanted a gaurantee they wouldn't break other components as I couldn't afford another £1000 in components they have damaged) I received no reply. Since then I have written four emails/letters and have received no reply back, though I did have a phone call on Tuesday to say someone would ring me the next day (which they didn't) and another one today asking if I was still bringing my car in for its Air Con on Monday! However, each time I email or phone their service department about the complaint, nobody will talk to me, reply or call me back!
I feel absolutely disgusted than I spend £4000 on work that was estimated at less than £1000, because they said I needed to replace a Turbo that could easily have been repaired, a steering wheel and light sensor that didn't make any difference and then they broke my clutch actuator whilst removing bolts to adjust it and the oil pan's bolts whilst replacing that. In addition to that, despite paying for the service and to have my wheels refurbished, they still added on an £18 charge to remove two wheels to change the brake pads... surely they were removing the wheels anyway when doing a service or to put them in acid for the refurb?
What do I do next... if they refuse to discuss the matter with me, am I better off taking it to Motorcodes? Is there anyone else I can talk to? Please help
I feel absolutely disgusted than I spend £4000 on work that was estimated at less than £1000, because they said I needed to replace a Turbo that could easily have been repaired, a steering wheel and light sensor that didn't make any difference and then they broke my clutch actuator whilst removing bolts to adjust it and the oil pan's bolts whilst replacing that. In addition to that, despite paying for the service and to have my wheels refurbished, they still added on an £18 charge to remove two wheels to change the brake pads... surely they were removing the wheels anyway when doing a service or to put them in acid for the refurb?
What do I do next... if they refuse to discuss the matter with me, am I better off taking it to Motorcodes? Is there anyone else I can talk to? Please help
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