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I have just had a long telephone conversation with Ari Murphy-Cuka who most North West smart owners will know, works at Smart Manchester and has done for many years working along side Gordon.
Ari has informed me that a new dealer principle has taken over and is keen to have a meeting with Smart owners. I think they realise that some of us have not been happy, especially with the pricing structure of servicing and the whole customer service experiance at Manchester. I also think Ari shares that view.
We could be cynical and say well maybe they are trying to promote business by hosting a meeting but once a date has been set I hope we could all go with an open mind and let them know how we as investors in the smart brand feel about our good or bad experiences at Manchester and see if the new DP is going to try and change the customer experience for us the . customer!
I have suggested that they host the meeting one evening at the dealership and put some food on.
Will let you know once I have the date and time and venue.
Cheers
Steve Holt
parkmountca@tiscali.co.uk
Ari has informed me that a new dealer principle has taken over and is keen to have a meeting with Smart owners. I think they realise that some of us have not been happy, especially with the pricing structure of servicing and the whole customer service experiance at Manchester. I also think Ari shares that view.
We could be cynical and say well maybe they are trying to promote business by hosting a meeting but once a date has been set I hope we could all go with an open mind and let them know how we as investors in the smart brand feel about our good or bad experiences at Manchester and see if the new DP is going to try and change the customer experience for us the . customer!
I have suggested that they host the meeting one evening at the dealership and put some food on.
Will let you know once I have the date and time and venue.
Cheers
Steve Holt
parkmountca@tiscali.co.uk
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